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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Emmanuel Brown

July 10, 2026

5  out of  5
rating by Emmanuel Brown
"They are very helpful and professional and get you insured quick"
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Ken Hudson

July 9, 2026

5  out of  5
rating by Ken Hudson
"Adjusting insurance needs was quick and simple with State Farm."
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Amanda Grindle

June 29, 2026

5  out of  5
rating by Amanda Grindle
"I've been with state farm for years. These lady's are awesome."
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Michael Heister

June 26, 2026

5  out of  5
rating by Michael Heister
"Nice and friendly and they discussed my policy as well as walked me through it all to make sure I fully understood everything and they did it with a smile 😁 I love that they made me fill like farm state insurance family and I thanked them so much after we got done with my policy I would recommend everyone to get any insurance with them and thanks a lot guys for welcoming with open arms you guys are amazing fr!!😁👍🏿💯"
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Cynthia Morgan

June 26, 2026

5  out of  5
rating by Cynthia Morgan
"Great service from Shawn's office . Lauren is always friendly, quick to help and answer questions. She makes the process smooth and stress free. Highly recommend!!"
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Merideth Elder

June 26, 2026

5  out of  5
rating by Merideth Elder
"Have had a great experience with the staff. They are helpful and respond quickly messages."
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Jennifer Mccrory

June 26, 2026

5  out of  5
rating by Jennifer Mccrory
"They are the best.....Shawn's team is amazing.....and I love Shawn.....been with her over 20+years....a generational insurance company........"
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Sharon Wilkey

June 26, 2026

5  out of  5
rating by Sharon Wilkey
"Any time I contact the office for anything everyone is always so helpful."
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Ruthie Caruthers

June 25, 2026

5  out of  5
rating by Ruthie Caruthers
"Appreciate everyone in the office. Always so very helpful and punctual!!"
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Amber Brown

June 25, 2026

5  out of  5
rating by Amber Brown
"Carla was excellent to work with today when I had to switch all auto draft information due to my bank account changing. She ensured that I did not have any late payments due to changing information."
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Christina Carr

June 24, 2026

5  out of  5
rating by Christina Carr
"These ladies are SUPER friendly and very helpful when we have needed any questions answered or any needs met! I would recommend them over and over again!! Thanks for making some things that can be so complicated, seem so easy. Yall have been amazing!! Thanks again!!"
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Gloria Harris

June 24, 2026

5  out of  5
rating by Gloria Harris
"I have been with State Farm for over Fifty years and I can honestly say that I am more than delighted to be apart of Shawn Chafin client list. I have always received the best customer response from each one of her Staff. Shawn herself treats me a friend not a client or just a number."
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Lisa Jones

June 23, 2026

4  out of  5
rating by Lisa Jones
"They are very easy to talk and willing to help you find the best deal for you"
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Vee Gonzalez

June 23, 2026

4  out of  5
rating by Vee Gonzalez
"Good customer service"
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Lisa Day

June 22, 2026

5  out of  5
rating by Lisa Day
"Melissa is always helpful and kind.Very nice person and ready to meet your needs,my kind of person to cooperate with. Thank you so much."
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Kimberly Guy

June 22, 2026

5  out of  5
rating by Kimberly Guy
"I needed to call and update my information. I spoke with Melissa and she got me taken care of. It was fast and easy. Thanks for the help Melissa!!"
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Rebel Nichols

June 22, 2026

5  out of  5
rating by Rebel Nichols
"Due to a banking change, I was having issues paying on line today, and with their expert help, my issue was taken care of by a short phone call."
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Jamie Thomas

June 19, 2026

5  out of  5
rating by Jamie Thomas
"Melissa was quick and very nice to work with. I appreciate her help! I love her reminders always on time"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Zella Cotton

June 19, 2026

5  out of  5
rating by Zella Cotton
"I love the people at state farm.. I've been in business with them for about 22 years..& never had a bad experience... They treat me like family..🙂 I appreciate all the help Melissa & the rest of the team bestow towards me..Great company.. having had no problems since I been insured by them.. they work with me on any issues I may have..Lauren helped me by sending off a surety bond to get the tags for my dad's truck.. after I paid & accidentally sent it to little rock.. I'm so thankful for state farm & the team..🤎"
We responded:
"Zella, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Vickie Rameriz

June 18, 2026

5  out of  5
rating by Vickie Rameriz
"We have had our home insurance, car insurance, and boat insurance with Shaun for several years. Her office never fails to take care of us. The staff is always courteous and knowledgeable."
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Faye Franklin

June 18, 2026

5  out of  5
rating by Faye Franklin
"Wonderful people great service treat you like family"
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Barry Finnie

June 15, 2026

4  out of  5
rating by Barry Finnie
"So "far it's been manageable" seem this can see the times we are in customer that makes the effort & company that see the needs."
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Cole Bilbo

June 13, 2026

5  out of  5
rating by Cole Bilbo
"Been using them for a few years and have not been let down! Lauren is always super helpful with any questions or issues I have! Would highly recommend to anyone!"
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Johnnie James

June 11, 2026

5  out of  5
rating by Johnnie James
"Great service!!! Melissa is always so kind and helpful. Highly recommend!!"
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Kay Faulkenberry

June 11, 2026

5  out of  5
rating by Kay Faulkenberry
"Been with State Farm in Osceola for over 20 years. Customer service has always been top tier! I’ve had a wonderful experience every time. I recently had some questions and Melissa Hunt was extremely helpful!"