Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Johnnie James

Johnnie James

June 11, 2026

5  out of  5
rating by Johnnie James
"Great service!!! Melissa is always so kind and helpful. Highly recommend!!"
Profile photo of Kay Faulkenberry

Kay Faulkenberry

June 11, 2026

5  out of  5
rating by Kay Faulkenberry
"Been with State Farm in Osceola for over 20 years. Customer service has always been top tier! I’ve had a wonderful experience every time. I recently had some questions and Melissa Hunt was extremely helpful!"
Profile photo of Kristie Jones

Kristie Jones

June 11, 2026

5  out of  5
rating by Kristie Jones
"Very professional services !! Made it so simple for me"
Profile photo of Madilyn Woods

Madilyn Woods

June 10, 2026

5  out of  5
rating by Madilyn Woods
"My husband & I LOVE Shawn Chaffin, Her team & State Farm! They’ve always made sure we’re taken care of, and their service is amazing!"
Profile photo of Don Burns

Don Burns

June 10, 2026

5  out of  5
rating by Don Burns
"Shawn and State Farm has been taking care of my families insurance needs for many years. The ladies in the office are always kind and helpful and I never walk in the door without a friendly smile and hey, Mr. Don, from Melissa."
Profile photo of Junesong Trigger

Junesong Trigger

June 10, 2026

5  out of  5
rating by Junesong Trigger
"This office is great. We've been with them for years with our vehicles and homeowner's insurance, and we're not planning on going anywhere else. Everyone is always courteous and ridiculously helpful."
Profile photo of Antonio Slayton

Antonio Slayton

June 9, 2026

4  out of  5
rating by Antonio Slayton
"I called State Farm where I've been a customer for over 20 years. I spoke with Ms. Stephanie, who was professional and really listened to what I was looking for. She explained my options clearly and got me what I believe is the best quote."
Profile photo of Doris Ware-Petty

Doris Ware-Petty

June 5, 2026

4  out of  5
rating by Doris Ware-Petty
"Stephanie Caraway is now my go to girl for property insurance! Osceola Arkansas State Farm she's a keeper! Such a professional! 🏆"
Profile photo of Michelle Shepperson

Michelle Shepperson

June 4, 2026

5  out of  5
rating by Michelle Shepperson
"Lauren is awesome! She works hard to help you in every way!"
Profile photo of Aviance Washington

Aviance Washington

June 4, 2026

5  out of  5
rating by Aviance Washington
"It was a GREAT experience, the lady was soooooo UNDERSTANDING and patient, definitely a 10/10 . We definitely need more understanding people when it comes to customer service and this was definitely one of the BEST customer services I have ever had 💪🏾❤️"
Profile photo of Lenora Wilkins

Lenora Wilkins

June 1, 2026

5  out of  5
rating by Lenora Wilkins
"Great Service"
Profile photo of MICHELLE Chapman

MICHELLE Chapman

May 29, 2026

5  out of  5
rating by MICHELLE Chapman
"Great experience and customer service was awesome!!!"
Profile photo of Jimmy Webb

Jimmy Webb

May 27, 2026

5  out of  5
rating by Jimmy Webb
"Stephanie was very helpful and and professional."
Profile photo of della kimbrough

della kimbrough

May 26, 2026

5  out of  5
rating by della kimbrough
"Been with St Farm over 35 years and they’ve always been there when I needed them. Melissa is such a sweet and professional lady, she is the first face you see but she makes your day with her kindness. Love the entire staff."
Profile photo of Tamika Fowler

Tamika Fowler

May 26, 2026

5  out of  5
rating by Tamika Fowler
"Mrs Melissa is the best she's so understanding and helpful everytime I have a question she's always there to assist thanks Mrs Melissa"
Profile photo of Regina Allen

Regina Allen

May 26, 2026

5  out of  5
rating by Regina Allen
"They are always here for me when I need them the most .. I have been with them for many years and would not change to anyone else…"
Profile photo of Della Reddick

Della Reddick

May 26, 2026

5  out of  5
rating by Della Reddick
"The people at State Farm are respectfully friendly! The agent carefully explained all the information to make sure I got exactly what I needed. Then, made sure all my information was correct, as well. It was a very fast process. I will recommend State Farm to anyone!!Those agents really know what they're doing!!!!! Thank you very much State Farm!!!!!"
Profile photo of David G

David G

May 26, 2026

5  out of  5
rating by David G
"During our accident, State Farm in Osceola has been wonderful."
Profile photo of Drey Clark

Drey Clark

May 22, 2026

5  out of  5
rating by Drey Clark
"I want to thank Miss Lauren at Sean Chaphin State farm insurance office she was very professional and she work with me on handlings my mom's policy all the way up until I had to file a claim at her time of death she was very professional and considerate every time I communicated with her I'm a licensed insurance agent myself and Miss Lauren treats people the way I treat people during these unfortunate times people need to be taken care of Miss Lauren really treated me well Mom would be so satisfied and Proud thank you Mrs Chafin for grooming agents to be just like you one of the best agents in the world with great personalities and Great hearts and most of all thank you Miss Lauren God bless you .. Minister, Dr, Crump"
We responded:
"Hi Drey, Thanks for the great review! It's feedback like yours that reminds us why we do what we do. Lauren is definitely committed to helping our policyholders. If you ever need anything, please don't hesitate to reach out to our team. We're here for you anytime!"
Profile photo of Phillip White

Phillip White

May 21, 2026

5  out of  5
rating by Phillip White
"We were seeking to add my son to our insurance and Stephanie was very helpful. We got him covered and for a great price."
We responded:
"Thank you Phillip. So glad we could get Caleb taken care of. We appreciate you being a long time policyholder and are here for you and your family. "
Profile photo of Anna Wilkey

Anna Wilkey

May 21, 2026

5  out of  5
rating by Anna Wilkey
"Stephanie is amazing. She wasted no time setting up what we needed in a very personal and professional manner."
We responded:
"Hi Anna, Thank you for taking the time to share your experience with Stephanie. Hearing that your experience went well really makes our day. If you ever need anything, please don't hesitate to reach out to our team. Hope you visit us again soon!"
Profile photo of 5986 B

5986 B

May 21, 2026

5  out of  5
rating by 5986 B
"State Farm has been my insurance provider since I was a teen. Shawn and her team are always courteous and will go the extra mile to take care of your needs."
We responded:
"Thanks so much for taking the time to share your positive experience! It's feedback like yours that reminds me love what I do. We look forward to providing you with more great experiences in the near future. "
Profile photo of Karla McGarrity

Karla McGarrity

May 20, 2026

5  out of  5
rating by Karla McGarrity
"They are always very helpful and respectful"
We responded:
"Thank you Karla. I appreciate you and David being with me for so long. Your business is greatly appreciated. "
Profile photo of Denise Forister

Denise Forister

May 20, 2026

5  out of  5
rating by Denise Forister
"I had some issues reinstating some of my insurance with State Farm in Osceola. Stephanie was such a great help in getting everything squared away for me. I really appreciated all the calls and texts from her regarding the information I needed to get in. Thank you so much Stephanie."
We responded:
"Thank you for the review Denise. We try our best to help in every way we possibly can. Thanks to you and Gary for the many years you have been insured with me. "
Profile photo of Tammy Weber

Tammy Weber

May 20, 2026

5  out of  5
rating by Tammy Weber
"The staff is always helpful and friendly."
We responded:
"Greetings Tammy, Thanks for choosing us and leaving such a great review! We love that you had such a great experience! Thanks for sharing. If we can help in any way, please let us know. "